The small print
Contact
How to reach Touched by Nature, what we can settle by mail, and what belongs to the shop that took your payment.
One address reaches us: layette@touched-by-nature.com. Mail goes to 1420 Cedarbrook Lane, Suite 5, Greenville, SC 29607, and the line is +1 (864) 555-0148 on weekdays.
Write rather than call if the question has a page number in it. A link to the page beats a description of it, and the answer comes back with the correction already made.
What we can settle
Anything in the catalog. Which size a nine-week-old in the ninetieth percentile actually needs. Whether a sleeper opens far enough down the leg to change a diaper without taking the whole thing off. How many pieces come in the pack and whether the prints in it repeat. Which sack weight suits a room that sits at sixty-eight degrees overnight. Whether two colorways differ in anything but the name on the label.
Corrections most of all. If a number here argues with the one on the label in your hand, tell us the page and the figure. We fix it and say what changed.
What belongs to the shop
Orders, delivery windows, damaged parcels, refunds and returns live where you paid. Payment, delivery and returns are handled at checkout with our retail partner, not on this site. We cannot see your order and cannot look it up.
How long we take
A few working days. No ticket numbers, no queue music. People read this mailbox between other work.
Every size, every print
Whatever you are dressing today, whether it is a preemie who came early, a six-month-old who has outgrown three wardrobes or a toddler who now picks her own pants, the size and the print sit behind this button, inside the Touched by Nature catalog.
Payment, delivery and returns happen with our retail partner.